Cancellation

Customers will receive a full refund or credit with 48 hours notice of cancellation. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

Cancellation by Ferryman Cruises

We will do everything to ensure your cruise runs according to schedule, but in the event that we must alter your booking you will be offered an alternate date or a full refund

In respect to any cancellation of a cruise by Ferryman Cruises, due to weather or any other unforeseen circumstances, we will endeavour to re-schedule the cruise to an alternate date or offer a full refund.

Changes to the cruise

We reserve the right to amend vessels, menu, cruise route or any other aspect of your cruise where necessary and without notice. Cruises are subject to minimum numbers and tours may be cancelled or schedules may change (with or without notice) for a variety of reasons, including but not limited to, bad weather conditions, technical disruptions or unforeseen circumstances. We will not be responsible for paying costs or expenses you may incur as a result of the change of time or cancellation.

Missed Departures

Unfortunately refunds or transfers are not permitted due to a missed departure a 100% cancellation applies. We strongly recommend that you check travel/traffic conditions on the day of your departure.

Weather

Only the Skipper of the MV Ferryman has the right to cancel a cruise, should there be any weather concerns we will get in touch with you. No refunds will be given to those who decide not to attend due to weather conditions.

Dress Code

Smart casual attire. Please wear appropriate footwear – High heels are not suitable for the Ferryman vessel, jetty or the boardwalk.

Photography

Ferryman Cruises photographers may be present on cruises, tours, functions and charters and will take photographs which may be used in marketing material produced by Ferryman Cruises. If you do not wish to be included in photographs of this nature, please advise the photographer at the time or crew member on board your cruise.

Alcohol

Australian and QLD law requires you to be 18 years or over to be served alcoholic beverages. At no time will any person exhibiting the following, be admitted onto, or served alcohol on the vessel: is intoxicated (as per the RSA); is aggressive, quarrelsome or disorderly; is, or is suspected of being, under the influence or in possession of any illicit substance; is found soliciting from patrons or staff. We reserve the right to refuse admission / boarding to any passenger deemed to be in breach of QLD RSA guidelines, in this instance NO REFUND will be given in part or full. PLEASE NOTE: As we are a licensed venue BYO alcohol is not permitted on the boat.